Privacy policy

What We Collect

There are two ways information comes to us – what you type in yourself and what the platform picks up on its own. Setting up an account means giving us your full name, date of birth, home address, email, and a copy of a government-issued ID. That part is not negotiable; it is tied directly to identity checks and what our licence requires of us. Beyond that, the platform logs things like when you log in, what device you are on, your IP address, and your transaction history. None of that requires any action from you – it happens in the background and stays on file as part of how we run things.

Why We Collect It

Nothing here is collected without a reason attached to it. Your name, address, and ID documents confirm who you are and that you are at least 18 years old. Every deposit and withdrawal processed in euros gets recorded because our regulator expects accurate financial records and we are held to that. The activity logs – logins, device data, that sort of thing – help us catch anything that looks off on an account and keep access locked down to the right person. If we could not give a clear reason for collecting something, we would not be collecting it.

How Your Data Is Used

What we have on you goes toward running your account, moving money through correctly, confirming your identity when needed, and sending you information that is directly relevant to your account. That is the scope of it. Your details do not feed into any kind of marketing engine or profiling system, and they are not passed on for a fee. The only messages you would get from us outside of account business are ones you signed up for – and opting out is simple at any point.

Who We Share It With

Sharing does happen, but in a narrow set of circumstances. Payment processors get what they need to move euros in and out – nothing more than that. Regulators and law enforcement get what they are legally entitled to ask for. That covers it. No marketing firms, no data resellers, nobody outside our organisation unless one of those two situations applies.

Data Storage and Retention

Data is held on secured servers with access limited to people who genuinely need it for their work, and they are under confidentiality obligations. We keep account records while your account is open and for some time after it closes, as set out by our licence terms and Australian privacy law. Once that window closes, the data gets deleted or stripped of anything that could identify you.

Your Rights

You can ask to see what we have on you. You can ask for corrections if something is wrong. You can ask for deletion, though there are cases where we are legally required to hold onto certain records regardless. If you think something has gone wrong with how your data was handled, the relevant privacy authority in Australia is the right place to take that. Getting in touch with our support team is the first step for any of the above – those requests do not get left sitting.

Cookies and Tracking

Cookies keep your session running, hold onto your preferences between visits, and give us a basic picture of how the platform gets used. The ones the platform cannot function without are on by default. The rest, analytics included, can be switched off through your browser. We are not in the business of tracking what you do elsewhere on the internet or feeding that into ad systems.

Changes to This Policy

When this policy gets updated, the new version goes up here with a revised date on it. Anything that meaningfully changes how your data is handled will come to you by email before it kicks in. Staying on the platform after that counts as acceptance of what has changed.